Refund & Cancellation Policy

SeoShip sells prepaid credits for SEO lookups. This policy explains when you can get your money back.

Failed lookups are never charged

If a lookup fails or returns an error, no credits are taken. You do not need to ask for a refund.

Unused credits

You can ask for a refund of a credit purchase within 14 days of buying it, as long as none of the credits from that purchase have been used. Write to us from the email on your account with the payment reference.

Used credits

Credits that have been spent on successful lookups cannot be refunded, because the data has already been delivered to you.

Wrong or duplicate charges

If you were charged twice or charged the wrong amount, tell us and we will refund the difference in full.

Cancellation

There is no subscription, so there is nothing to cancel — you only pay when you buy credits. You can close your account at any time; unused credits bought in the last 14 days are refunded on request as above.

How refunds are paid

Approved refunds go back to the original payment method. We process them within 2 business days; your bank or card issuer usually shows them within 5–7 business days.

Contact

Email [email protected] with your account email and payment reference.